Gale’s Agro Products has been in the business since 1979. Since then, there have been many technological advances in the world.

Communication with our customers has always been our number one priority. Our former way of communicating with customers to confirm their upcoming orders was via the telephone. This method of communication can be successful; however, it could be more reliable. When our sales team is unable to reach a customer via telephone, that customer’s order does not get confirmed, and therefore, the only way they would be able to receive chicks afterwards is if there are surplus chicks from a different hatch or if they place another order for our next available order date. 

Gale’s Agro Products is moving forward with a new way of communicating with customers using a platform called Infobip to better our service. This platform will inform customers when their eggs are being ordered and when their upcoming hatch date is approaching. These messages can be sent via WhatsApp, Email or SMS. 

A great feature of this platform is that it also has an automated assistant (chatbot) to guide our customers accordingly. A chatbot is a computer program designed to simulate conversation with human users that can understand and respond to user queries, provide instant assistance information, or even perform tasks. 

For example, when a customer messages on WhatsApp, they will be talking to our automated assistant, who can guide them on placing an order, requesting a vet submission form, product inquiries, guidelines on brooding chicks, answers to frequently asked questions, and our location. Although our automated assistant is the first to greet you on WhatsApp, you can still request to speak to a sales agent for any other queries. 

There are many significant advantages to our customers for Gale’s Agro Products using Infobip, such as:

Timely and Relevant Information: Customers will receive timely and relevant information from Gale’s Agro Products using Infobip’s services; this can include order updates, promotional offers, and important notifications, ensuring that customers stay informed.

Improved Customer Service: Infobip will help Gale’s Agro Products streamline customer support processes. Customers can use chat apps or text messages to get quick answers to their questions or resolve issues, leading to a better customer service experience.

Personalized Interactions: Infobip enables businesses to personalize their communications. Customers receive messages tailored to their preferences and past interactions, making them feel valued and understood.

Reduced Spam: Infobip’s messaging solutions often include spam filtering and opt-in mechanisms, which reduce the likelihood of customers receiving unsolicited and irrelevant messages.

Choice and Flexibility: Infobip allows customers to engage with Gale’s Agro Products on their terms. They can choose when and how to interact, enhancing their overall experience.

Consistency: Customers can expect consistent communication and service quality from Gale’s Agro Products using Infobip, regardless of their interaction channel.

Gale’s Agro Products will always be one phone call away. Still, with this new form of communication, we can now instantly assist our customers.