Join Our Team As A Customer Service Representative/Relief Cashier

APPLY | Deadline: March 15, 2025.

To provide administrative support for sales, from ordering through to delivery for primarily local customers and also export customers, as operationally required. To be a point of contact for customers with queries and communications. To build professional working relationships with both customers and suppliers by providing excellent customer service. To work closely with other staff/departments to ensure a seamless service for customers. To support the Sales Manager in the daily running of the retail store with respect to customer service, revenue generation when required. The role is expected to work 40 hours per week; 5 days a week which may include Saturdays.

ROLES & RESPONSIBILITIES

These are the key responsibilities of the job:

Sales – Chick & Product Orders

To record individual orders of chicks and products, along with repeating orders.
Using the accounting software to enter the orders into the order entry system, ensuring that all the relevant information is recorded (customer contact details, delivery date, etc.).
Call customers and confirm their orders in advance of delivery.
To prepare daily invoices to allow for the daily delivery schedule to be drawn up in a timely manner.
Maintain an accurate ‘reserve list’ and to use the list to ensure fair distribution of any surplus chicks to customers.
To create accurate customer quotations for the purchase of chicks and products in a timely manner whether via telephone, fax, mail or email.
To manage all communications received relating to customer queries, particularly local customers whether by phone, electronic media or otherwise; responding to queries and redirecting them to the relevant person as necessary.
To escalate customer complaints, order issues/challenges and other similar situations to the Sales Manager as required.

Relief Cashier Role

Collect the float on mornings and check for accuracy.
To be present and ready to serve customers when the store officially opens welcoming them in a professional and friendly manner.
Stock shelves in store before arrival of customers. This can also be the final task on evenings.
Shelves and stock should be cleaned daily using cleaning cloths.
Call customers to remind them of their chick orders.
Use Point of Sale system following the process as trained for cash sales and chick orders.
Answer telephone call in a timely manner.
Assist customers in locating the merchandise they require.
Maintain and manage behind the desk to make sure the premises are kept clean and tidy.
Resolve and handle customer issues effectively.
Replenish stock in the retail store.
Inform the Sales Team/Logistics Coordinator on payments made to customers’ orders/Accounts.
Perform end of day functions regarding cash balancing to complete end of day spreadsheet inclusive of cash, cheques, credit card, payments on accounts and charges for reconciliation.
In addition to the above you may also be asked to complete any other related or reasonable duties.

General Administration

To manage workload effectively and discuss support needs with Sales Manager as required.
To ensure that all customer messages are cleared on a daily basis from your assigned mailbox.
To communicate important feedback from customers.

KNOWLEDGE & QUALIFICATIONS REQUIRED

Essential:

Must have completed a secondary school education with O-levels in English and Maths. Minimum of 1 year experience working in a similar sales and retail environment

Desirable:

Working knowledge of POS systems

SKILLS & COMPETENCIES

Above average verbal and listening skills; able to communicate well
Attention to detail with high levels of accuracy with tasks that are sometimes repetitive
Excellent time management skills
Team player with a willingness to be flexible
Computer literate; competent with Microsoft Word and Excel

PERSONAL CHARACTERISTICS

Positive attitude and a willingness to learn
Strong work ethic and desire to succeed
Pleasant personality and able to engage with customers