APPLY  |  Deadline: August 12, 2024.

The role of the E-Commerce and Database Administrator is to provide administrative support for the company’s Website/E-Commerce platform and other customer-facing software platforms, including Infobip and Sales Pad, and to support sales, from ordering through to delivery for all online customers, as operationally required. To be the focal point of contact for all outgoing customer communications. To build professional working relationships with both customers and software vendor support. To work closely with other sales team staff and departments to ensure seamless customer service.

ROLES & RESPONSIBILITIES

These are the key responsibilities of the job:

E-Commerce and Database Administration

• Answers directly to Sales Manager.
• Responsible for all email and WhatsApp outgoing communications with customers for order confirmations, order reminders, general mass-communication type messages.
• Responsible for creating new customer profiles in our accounting system (Microsoft Dynamics GP) based on compliance with the needs of our e-commerce, order management and WhatsApp platforms.
• Accurate customer address data must be inserted into the correct fields on every customer card, and the corresponding trading terms and credit limits must be input in conjunction with our Accounts department. Check that new customer cards are not being opened for existing customers.
• Manages the day-to-day maintenance and upkeep of our Sana e-commerce website, Infobip customer messaging platform, Cavallo/Sales Pad order management, and workflow software.
• Participate in and qualify in an ‘online university ’-style training program designed to help you gain a comprehensive understanding of the Sana Commerce platform.
• Monitor emails and notifications relating to failed connections and coordinate the return of service in conjunction with our IT consultant, our Microsoft Dynamics consultants, and our Sana technical support team.
• Ensure that all orders are processed according to our customer service guidelines and passed on to our Logistics Coordinator for delivery scheduling or to our Retail Store Supervisor for in-store collection.
• Administration of our Office 365 environment – adding and subtracting users and resetting passwords as required.
• Coordinating consultant training for all company users to maximise the use and efficiency of this platform. 
• Assisting managers in designing and setting up SharePoint home pages (similar to a single-page website) within our environment, which are required for each department to display departmental goals and OKRs. 

KNOWLEDGE & QUALIFICATIONS REQUIRED

Essential:

BSc in Computer Science,  Information Technology or a related field and a minimum of 2 years experience in website administration and/or database management.

Desirable:

• The software platforms in use in our environment (and in which the successful candidate will be expected to become competent) are:
• Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint)
• Microsoft Dynamics GP (Accounting / ERP)
• Sana Commerce (e-commerce website platform linking directly to GP)
• Cavallo Sales Pad (Order management and processing)
• InfoBip (WhatsApp mass communication tool)
• Experience in Dynamics GP would be an asset but is not mandatory to qualify for this role.
• A general understanding of how websites work and any previous web-building experience would be an asset.
• Any prior experience with any of the above platforms would be an asset

SKILLS & COMPETENCIES

• Excellent Time Management Skills
• A thorough understanding of the principles of excellent customer service
• Attention to detail with high levels of accuracy, demonstrate good organisational skills, particularly dealing with and responding to a high volume of calls/emails.
• Excellent IT and keyboard skills – in particular have a working knowledge of Microsoft 365, Excel and Outlook
• Display a high level of initiative and understanding
• Excellent communication skills – verbal, listening and written
• Ability to juggle tasks while prioritising and maintaining the ability to quickly identify errors and omissions.
• Good numerical and decision-making skills

PERSONAL CHARACTERISTICS

• High degree of integrity and trustworthiness
• Display a high degree of respect for self, colleagues, and superiors
• Willing to work in a team environment and under limited supervision and to deadlines
• Personable – be professional and friendly and able to present oneself and the company in a good light to the public
• Diplomatic – to handle customer queries and complaints in a diplomatic and professional manner